Everything here is a bunch of circular references. Adobe community gives no help, directs you to forums, which don't answer the question then direct you to Live Chat, who have no idea how to fix it and refer you to the community.
The Live Chat guy I FINALLY got hold of today said I needed to ask about it on the Forums. Um, yeah, done that! I replied that people have been asking this question (or similar) since at least April with no replies. He also sent me to the Contact Us page on Adobe.com. I tried the phone number there but ended up (after about 8 steps) with 'I'm sorry, these services are not supported. This call will be terminated.' Then dial tone. I wish I could bill Adobe for all the hours I've spent trying to sort this. My next step will be to try Live Chat again and hope I get someone other than Aswin. Or to do what you've done and say I'm ringing about some other programme that actually IS supported.