Re: I tried to send an MP3 file three times. Each time it got to the end and failed. I uploaded it to my Adobe Cloud and Adobe Send won't see it. I have no trouble sending MP3 files from Adobe Send Now. Any suggestions?

Hi all,

Thanks for letting us know about your experience with Adobe Send. JKMenasco, I just replied to another thread of yours, so you can reply to these questions either here or there. If you wouldn't mind letting us know a few other details, we'll do our best to help you both figure out what's going on:

1. How big are the files you're sending?
2. What operating system and browser are you using to access Adobe Send?
3. About how long is it taking for these files to upload before you get the error message?

We'll start with your answers to those questions and take it from there. Thank you for your patience! Terry, if it's a time-sensitive issue for you, you can still use SendNow to send the files while we get to the bottom of the issue at hand.

Rebecca