Hi there,
Yikes! I'm sorry to hear that you're not having a successful experience with Adobe Send. If you wouldn't mind answering these questions, we can try to get to the bottom of this and help you send your file:
- Which service are you using, Adobe Send (https://cloud.acrobat.com/send) or SendNow (https://sendnow.acrobat.com)?
- How large is the file that you're trying to send, and what kind of file is it (*.pdf, *.pptx, etc)?
Let's start there for now. Thank you for your patience; we'll do everything we can to get you up and running with Adobe Send.
Best,
Rebecca