Good day M Inez,
Did you contact Adobe last week for assistance in downloading the educational version of Acrobat 9 Pro for Windows after a hard drive crash? That is what this case was in reference to.
The email you received was an automatic reminder from our system as they case hadn't quite closed out yet.
-David
P.S. - I edited out your email address from both your thread title and the body of your post to help protect your privacy.