Hi ,
Can you please share your crash log ?
To create crash logs you need to add these entries in registry.
- Go to run, type regedit and enter. This will open Registry Editor.
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting->Right Click->New->Key. New key named "New Key #1" will be created. Rename it to LocalDumps.
- Add two entries LocalDumps
3.1. Right click on LocalDumps->New->Expandable String Value (REZ_EXPAND_SZ). Double click on the entry created and add value name : DumpFolder and value data : %LOCALAPPDATA%\CrashDumps.
3.2 Right click on LocalDumps->New->DWORD (32 bit) Value(REG_DWORD). Double click on the value created and add value name : DumpType and value data :1
Next time when the application crashes you will find the crash dump at C:\Users[UserName]\AppData\Local\CrashDumps. Dumps will be created only in case of crash and not hang.
Thanks!
Kusha