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Bindiya: Hello! Welcome to Adobe Customer Service.
Nicole Ramirez: thank you for responding.....
Bindiya: Hi Nicole.
Bindiya: I understand that you are unable to activate Photoshop. I will be glad to help you with that.
Nicole Ramirez: ok~~~~
Nicole Ramirez: does my situation make sense?
Bindiya: Yes, please stay online while I check this for you.
Nicole Ramirez: ok..........
Bindiya: Thank you for staying online.
Nicole Ramirez: no problem........
Bindiya: May I have the serial number of your product?
Nicole Ramirez: REMOVED
Bindiya: Thank you for the serial number.
Nicole Ramirez:
Nicole Ramirez: hope to get a increase of a program before the years end. Funds are tight right now.
Bindiya: Please stay online for 2-3 minutes while I check this for you.
Nicole Ramirez: ok........ i am guessing, you are helping more than one guest/customer.
Bindiya: Thank you for your patience.
Bindiya: May I know the exact error you are getting?
Nicole Ramirez: invalid serial number. I know how to NOT use the hyphens and am using the correct numbers.
Nicole Ramirez: so the error is: invalid serial number
Nicole Ramirez: i get two options in the pop up window. I have a serial number for this product OR... I want to try adobe photoshop elements free for 30 days. I have had it i believe about 5 years now.
Bindiya: Nicole, I would like to inform you that Photoshop Elements 6 is an older version and we have not tested on Windows 7. Hence, it might be the reason you are getting invalid serial number.
Bindiya: It is compatible only on Intel Pentium 4, Pentium M, or Intel Centrino 1.3 GHz (or compatible) processor.
Bindiya: The current version is Photoshop Elements 12.0. You can able to upgrade from 6 to 12 at less price.
Nicole Ramirez: do you have a link?
Bindiya: Just to confirm, which link are you referring to?
Bindiya: If you still want to use Photoshop Elements 6, then I would suggest you to visit our forum link. I will provide you with the forum link.
Bindiya: Please click here to see the forum.
Nicole Ramirez: i already did that and they instructed me to come here.
Nicole Ramirez: several knew what i should do....
Nicole Ramirez: anyway, that is what the forum told me to do.
Bindiya: In this case, I would request you to post your query in forum and our expert will contact you back.
Bindiya: The price of upgrade version is US$79.99.
Nicole Ramirez: guess not with no job presently....