Hello...
I have been getting Warning messages indicating that "part of the 3D Capture plugin is damaged" over the past week and finally tried to follow Adobe's advice online in modifying the Registry (under HKEY_LOCAL_MACHINE/Software/Wow6432) and made sure my security app "trusts" acapture32.dll, then attempted to repair Acrobat twice -- with no luck...in fact things seem even worse now. But when I tried to contact Adobe support for some guidance, all they could "help" me with was recommending I upgrade to 11, because 9 is no longer supported. I don't need 11...9 has served my needs perfectly until corruption.
Tonight I visited Adobe Acrobat 9 Pro Extended's download page, and tried to download the "Version 3D Update 200810" .msi file but when I try to run it, I get a screen that says: "No qualifying products found to apply this update" which suggests to me it now can't even SEE my app.
Adobe support would not even answer one simple question I had...perhaps someone here can help me.
I've seen many questions on the forums related to deactivating on an old system and properly installing and activating the software onto a new computer, but nowhere is there clear guidance on how to uninstall a program that has become corrupted...and reinstall it back onto the SAME computer.
My question is:
I know de-activation is critical, but I need to know which of the two choices I should be making before uninstalling then reinstalling:
1. Should I choose to "Deactivate & Suspend"...(which supposedly retains my registration information) but if I UNINSTALL the software then REINSTALL it and try to re-activate it, won't I have lost my "registration" information anyway when uninstalling the app from my system before reinstalling it?
-OR-
2. Should I select instead to "Deactivate Permanently", then UNINSTALL the app, then REINSTALL it -- and will I be able to go through the registration process anew for a product that Adobe says it no longer supports...AND activate it?
Also what seems to be strange, my 9 Pro Extended indicates I am running version 9.5.5, but on Adobe's download page for Acrobat 9 Pro Extended, I only see updates through version 9.4.5. I've been set to automatically receive Acrobat 9 updates as they are released, so the only place I could have gotten a 9.5.5 update was through Adobe.
Please help me...Adobe has so many hoops to jump through that there is too much room for screwing up. So I'm asking for help BEFORE I do...
Thank you!
-Janie-