uetzbob
Premiere Elements 11 on Windows 7 64 bit.
Is this a "it worked before but not now" or "it never worked before". Are you using the program for the very first time?
What are the properties of this "Windows movie file" including file extension? Brand/model/settings of the camera or device that recorded this file? What is the source of the file?
Can you import other files, like jpg photos or video with a different format than this "Windows movie file" and not run into this kind of issue?
Does your computer have the latest version of QuickTime installed on it? Are you running the program from a User Account with Administrative
Privileges and Run As Administrator applied?
Do you have the problem with and without the antivirus and firewall(s) disabled?
lI will hold off on more questions on the computer and video card/graphics card being used until I get more information from you on this matter.
Looking forward to your follow up.
Thanks.
ATR