greenags wrote:
Thanks, Our printer managed to help us with the problem but really dissapointed with the Adobe support options. Indesign doesn't have phone support. I dont have time to sit and type on a community as I know nothing about the technical aspects of Indesign!!
First of all, this is a user-user forum, there rarely is anyone from Adobe on the forums, however it does happen.
The community is the first place most people who have issues come to - as it's users who can help other users.
Adobe support is not for technical issues with using the software. The people in the Adobe support and phone support are basically a call center, for issues with installations and other issues around the software not launching/loading, serial numbers and other issues with the general instalation and loading of InDesign.
InDesign is a professional designers tool - where a trained graphic designer/desktop publisher will have the sufficient knowledge to use and operate the software - including any faults with documents not working correctly.
And thirdly - I think it's a bit rude to state that you "don't have time to sit and type on a community" - where you came to the community for help, and the help was given, but then state you don't have time.
If you don't know the technical aspects of InDesign then I suggest you hire someone who does. Or in this case, your printers were kind enough to help out.
Hope this clarifies the "Adobe Support", "Phone Issues", and "Who we the community are".