Hi there,
My Adobe Creative Cloud is still 6 days left to update my payment information before is canceled.
Therefore, today as I have receiving a payment I tried to update my payment information. Surprise:
My subscription has expired.
Dear Adobe. I still have 6 days left to update and make the payment. Why do you canceled my subscription with a week before its time? now you will force me to make a new subscription for one year. Why? I already have one.
The most frustrating part is that the customer support chat is of no help at all. I found no email address to fill a complaint against Adobe. Since my license is bought from Adobe Europe I am not sure where to fill a complaint against. I might have to search for an European organism to make a complaint against Adobe hoping that somehow they will manage to have a resolution from Adobe.
Until I figure it out which European organism can help me against Adobe dictator, I think that Adobe MUST improve their customer service as well as their payment system. It is outrageous to cancel a subscription with a week before its expiration.
Best regards,
Andrea