Cabellv2
You are not there yet. You detoured into Program Files instead of going to Users.
1. This is the path that you should be following
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
You are not going to see most of that unless you have Folder Option Show Hidden Files, Folders, and Drives active. So, make sure
2. To Make Sure About Folder Option Show Hidden Files, Folders, and Drive....in Windows 8 or 8.1....
a. On your computer keyboard you have a Windows Key...hold down the Windows Key and click on the X key of the computer keyboard. That will bring up a pop up menu.
In the pop up menu, click on File Explorer.
b. In the page that opens, click on the View Tab.
c. Under the View Tab, to the far right, look for Options. And, click on Options.
d. Clicking on Options will bring up the Folder Options dialog.
e. In the Folder Options dialog, click on the View Tab.
f. Under this View Tab, scroll down to find the option "Show Hidden Files, Folders, and Drives" and make sure there is a dot next to that
option to select it.
g. Close out of there.
3. Now to follow and see the whole path necessary to get to the Adobe Premiere Elements Prefs file and the 12.0 Folder in which it is exists.
Follow the path as shown in the header (red rectangle around it.
You can do it. Go one step at a time progressing through the path cited.
If you run into any problems, stop and let me know. And, we will target where you are.
I am sorry to have to put you through all these paths, but you do need them to get to deleting what may be
the cause of your Premiere Elements issues, namely the Adobe Premiere Elements Prefs file or the whole
12.0 Folder contents.
We will be watching for your progress.
Thanks for the follow ups.
ATR