We fellow users love to help others here, but does anyone besides me think it's inappropriate for the official Adobe support personnel to direct people to come to the forum, instead of actually helping them?
Is it any more than a veiled way to tell someone to go away and figure it out for themselves?
It seems to me that with all their commercial success lately Adobe needs to be putting more into their customer support. Maybe even hire people who live in the same country as the caller.
-Noel