nanmully
If your program is Photoshop Elements 12, you have posted in the wrong forum. This is the Adobe Premiere Elements (video editing) Forum. You want to reach the good people in the Adobe Photoshop Elements Forum.
You can post your thread at the Adobe Photoshop Elements Forum (see link above) or wait for a moderator to see your thread here and then move it from here to there.
When your thread arrives at the Adobe Photoshop Elements Forum one way or another, please include details to help those replying help you....including what the error message says exactly, computer operating system involved, etc.
Thanks.
ATR